1810 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how 1810 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read this document carefully to understand your rights and choices.
Information We Collect
When you register and use the 1810 platform, we collect several categories of information for the purposes described in this policy. Collecting this information is necessary to ensure the platform functions properly and to continually improve the user experience over time.
Includes your username, email address, phone number, date of birth, and other identifying information provided during registration. This information is used to verify your identity and manage your 1810 account.
We collect technical information such as device type, operating system, browser version, IP address, and access log data. This helps us identify technical issues, maintain account security, and optimise how the platform displays on your smartphone.
When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we retain transaction records such as the amount, date, payment method used, and transaction status. Full bank account numbers or card details are not stored on our servers — payment processing is handled by encrypted financial service providers.
We record general activity on the platform — such as games accessed, session duration, login frequency, and account settings preferences. This data helps us understand usage patterns and improve the 1810 platform features and content that users engage with most.
How Your Information Is Used
1810 uses the information collected for the following purposes, all subject to platform operational requirements and user protection:
- Verifying user identity and processing new account registrations;
- Processing MYR deposits and withdrawals securely and accurately;
- Providing customer support whenever users need assistance;
- Detecting and preventing fraud, account misuse, or suspicious activity;
- Sending account-related notifications such as transaction confirmations or security alerts;
- Improving platform performance and functionality based on real usage patterns;
- Complying with legal requirements and regulations applicable to the platform's operations.
1810 does not use your personal data for third-party advertising purposes or sell your information to other companies without your consent.
Cookies & Tracking Technologies
The 1810 platform uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device when you browse our platform.
Required for core platform functions such as maintaining your login session, remembering your language preference, and ensuring smooth navigation. These cookies cannot be disabled without affecting platform functionality.
Helping us understand how users interact with the platform — including the most visited pages, session duration, and navigation paths. This data is used in aggregated form and is not linked to any individual user.
Used to detect and prevent unauthorised access, identify suspicious sessions, and protect user accounts from external threats.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and performance of the 1810 platform.
Data Storage, Security & Sharing
Storage & Retention Period
Your personal data is stored on servers protected with industry-standard encryption. 1810 retains account data for as long as your account remains active. If an account is closed at your request, data will be retained for the period required to fulfil legal obligations before being securely deleted.
Data Security
All data transmitted between your device and the 1810 platform is protected by SSL encryption. Passwords are stored in hashed form, meaning even internal staff cannot view your original password. Continuous monitoring systems are in place to detect any unauthorised access attempts.
Sharing with Third Parties
1810 does not sell or rent your personal data. We only share necessary information with: (1) payment service providers to process your MYR transactions; (2) technical service providers who support platform operations; and (3) legal authorities when required by law. All third-party providers are bound by strict confidentiality agreements.
User Rights & How to Contact Us
As a 1810 platform user in Malaysia, you have the following rights regarding your personal data:
You can request a copy of the personal data we hold about you through our support channels.
If your data is inaccurate, you have the right to request a correction via your account settings or through our support team.
You may request the deletion of your personal data, subject to applicable legal requirements.
Changes to This Privacy Policy
1810 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the technologies used. Users will be notified of any significant changes via in-platform notifications. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
Contact Us About Data Privacy
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the 1810 support team via:
Email: [email protected]
You may also refer to FAQ page us for answers to general questions about data privacy and account management.
Questions About Your Account or Privacy?
The 1810 team is here to help with any questions related to data privacy, account security, or platform use in Malaysia.